Disclaimer

Trustotrycare Pvt. Ltd. is a registered private limited company that operates as a digital aggregator platform, connecting service users with independent third-party healthcare service providers — such as nurses, caregivers, physiotherapists, dressers, babysitters, ambulance drivers, and medical equipment providers. The company itself does not provide any medical service, emergency service, medical advice, diagnosis, or treatment, nor does it make any such claims.

All our services are strictly non-clinical and supportive in nature, provided only on the basis of written recommendations or discharge summaries issued by certified doctors. We do not offer medicines, diagnostic tests, treatment, or emergency medical support.

Nature of Independent Service Providers:

All service providers affiliated through Trustotrycare Pvt. Ltd. — such as nurses, drivers, or equipment agents — are independent contractors, not employees of the company. Therefore:

The quality, punctuality, behavior, or performance of the service is entirely the responsibility of the service provider.

Trustotrycare Pvt. Ltd. is not liable for any error, negligence, delay, misconduct, or unsatisfactory service on the part of the provider.

The company holds no legal or financial responsibility for any dispute, damage, or loss that may arise between the service user and the provider.

Full Risk Acknowledgement:

All services are used by the service user at their own discretion and risk.

Before booking, users are advised to independently verify the credentials and trustworthiness of the service provider.

It is mandatory to consult a certified medical professional before making any health-related decisions.

Trustotrycare offers only supportive services, not medical solutions or substitutes for professional care.

Leave Policy During Ongoing Services:

Trustotrycare Pvt. Ltd. does not provide leave or off-days to any service provider on its own.

If a service user voluntarily grants leave to a provider, and the provider fails to return on time or causes disruption, Trustotrycare will not be held responsible.

In such cases, the entire risk and responsibility lies with the service user.

Emergency Medical Disclaimer:

Trustotrycare Pvt. Ltd. does not provide emergency medical services, nor are any of its representatives trained or authorized for the same. In case of a medical emergency:

Call an ambulance,

and contact the nearest hospital or certified doctor immediately.

Trustotrycare holds no responsibility or obligation to respond to or assist with emergency medical needs and makes no such claims.

Right to Share Identity Information:

In the event of:

Legal dispute,

Fraud,

Serious complaint,

Service dissatisfaction, or

Misconduct between a service user and a service provider,

Trustotrycare Pvt. Ltd. reserves the right to share identity-related information of both parties to facilitate investigation, resolution, or legal action, including:

Full names

Mobile numbers

Valid ID details (such as Aadhaar or government-issued ID)

Booking ID

Service details

Such information will be shared only under the following conditions:

Valid legal or administrative requests

Serious complaint or safety concern

Judicial order or police/governmental investigation

All disclosures will comply with India’s Information Technology Act, Privacy Policies, and Data Protection Laws.

Use of General Information:

The app, website, and all content available on Trustotrycare are meant solely for general informational purposes. Users must not treat any content as medical advice. Always consult a certified doctor or expert before making health-related decisions.

Disclaimer Updates:

Trustotrycare Pvt. Ltd. reserves the right to update its terms, policies, and this disclaimer at any time without prior notice. Users are encouraged to review the policy section of the website/app periodically.

Contact Information:

For any queries, complaints, or legal notices, please contact:

Email: trustotrycare@gmail.com

Address: 62-Dayal Forte Colony, Vishnupuri - 3rd Road, Aliganj, Lucknow, Uttar Pradesh - 226022

Note:

This disclaimer is issued by Trustotrycare Pvt. Ltd. to ensure transparency, accountability, and safety between all service users and service providers.